Clients self-navigate to earn assistance in paying some bills

 

Thanks to one of the grants we received related to COVID response, we have funds available to help clients with their expenses for things like mobile phones and dental, medical and mental health care.
   There’s a catch: They must self-navigate to earn the benefit. We want them to take ownership, so we have developed a form typical of those used for online shopping, and a tool to help them complete it. They take responsibility for filling out the forms properly. Our team acts only as advisors. A committee of SYMin volunteers evaluates each and votes to accept or reject.
   So far, it’s working great! We’ve seen improvement as clients learn to "adult," check into their bills, look for extras they can remove, and become more independent. We love it!